IT Site Support Technician in Carrollton, TX at Reynolds Consumer Products

Date Posted: 6/29/2020

Job Snapshot

Job Description

Job Title: IT Site Support Technician  

City: Carrollton / State: Texas                                                   


Job Description

Join Reynolds Consumer Products… a world of opportunities! At Reynolds Consumer Products we are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career and make a positive impact? Then we have an opportunity for you! We are searching for an IT Site Support Technician to join our team located at our headquarters  Carrolton, TX.

Your Role:

As an IT Site Support Technician, you will be responsible for providing operational support including all computing devices, peripherals, and common applications. In this exciting role, you will collaborate with people at all levels of the organization and will ensure that our facility’s technology systems are operating correctly so that we may continue to innovate. You will have the opportunity to:

  • Support break/fix repair of computer, server, and network equipment, as well as procure computer equipment, deploy of new equipment and software, and perform root cause analysis and problem resolution
  • Provide highly responsive support to employees for technical problems, questions and requests
  • Manage ticket documentation in Remedy ITSM application; provide customer follow up via remote assistance, phone and email
  • Diagnose and resolve issues with applications, interfaces, hardware, software, security and system failures

In this exciting role, you will identify improvement opportunities for Service Center processes and participate in team efforts to optimize service improvements as well as establish and maintain working relationships with Service Center team, RLS/Pactiv/Reynolds users and IT support partners.

You will love it here if…

  • You pay great attention to details
  • You have a strong technical aptitude
  • You are an expert problem-solver
  • You are independent but enjoy working with a team

We need you to have:

  • High School diploma or equivalent
  • 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation
  • 5+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation
  • Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment

Icing on the cake:

  • Computer Science Bachelor’s degree
  • Experience supporting a manufacturing, warehouse, and corporate headquarter environment 
  • Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. 

 

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

            Not a good fit but know someone who is? Please refer them!

   Local candidates only, no relocation assistance available

             

 

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

 

 

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The Pay Transparency Policy Statement can be found on this link: 

http://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

The poster and the supplement can be found on this link.

http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.