Customer Support Representative in Appleton, WI at Reynolds Consumer Products

Date Posted: 10/2/2019

Job Snapshot

Job Description

Job Title: Customer Support Representative 

City: Appleton / State: Wisconsin                                                   


Job Description

Join Reynolds Consumer Products… a world of opportunities! At Reynolds Consumer Products we are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career and make a positive impact? Then we have an opportunity for you! We are searching for a Customer Support Representative to join our Presto Specialty Business Unit team located in Appleton, WI.

Your Role:

As a Customer Support Representative, you will be responsible for providing service to customers with a wide range of responsibility for the Presto Specialty business unit (Industrial, Geo, Fresh-Lock®, and Slide-Rite®).  You will also ensure timely and accurate entry of customer sales orders into SAP, working to meet the requirements of customers while verifying items, pricing, delivery dates, applying miscellaneous charges, and ensuring proper invoicing. You will have the opportunity to:

  • Perform work in a safe manner that protects and promotes the health and well being of the individual and the environment.
  • Receive customer orders via EDI, email, fax, and phone. Ensure timely, accurate booking of customers’ sales orders into our SAP system to meet the customers’ requirements.  Work with various internal departments to resolve issues related to pricing, inventory, item changes, order shortages, transportation, and on time delivery.
  • Arrange for set up of new customers and ship to sites with appropriate SAP defaults for bill to, payment terms, shipment terms, pricing, etc.
  • Resolve delivery issues related to late deliveries, damages, shortages, requirements for product returns and carrier freight claims.

Ultimately, you will use exceptional problem solving skills to resolve issues such as order shortages, delivery issues, and pricing discrepancies and provide work back up when team members are out of the office.

You will love it here if…

  • You are analytical and enjoy solving problems
  • You are able to juggle multiple tasks at once
  • You pay great attention to details
  • You are independent but enjoy working with a team

We need you to have:

  • BA/BS degree 
  • 2+ years of related professional customer service and/or clerical experience in a manufacturing environment
  • Ability to process, prioritize, and use critical thinking skills to efficiently and accurately meet customer requirements.
  • Possess excellent communication skills, critical thinking skills, pays attention to detail, is an exceptional multi-tasker, works extremely well under pressure, and has a sense of urgency
  • Proficiency in MS Office

Icing on the Cake:

  • Proficiency in SAP 

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

 

 

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The Pay Transparency Policy Statement can be found on this link: 

http://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

The poster and the supplement can be found on this link.

http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.