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ITSM Solutions Analyst in Lincolnshire, IL at Reynolds Consumer Products

Date Posted: 1/2/2019

Job Snapshot

Job Description

Job Title: ITSM Solutions Analyst 

City: Lincolnshire / State: Illinois                                                   


Job Description

Join Reynolds Consumer Products… a world of opportunities! At Reynolds Consumer Products we are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career and make a positive impact? Then we have an opportunity for you! We are searching for a ITSM Solutions Analyst to join our team located at our headquarters in Lake Forest, IL.

Your Role:

As an ITSM Solutions Analyst, you will be responsible assisting the customer in navigating IT Service Management solutions and processes with a high degree of focus on Knowledge Management. You will have the opportunity to:

  • Ensure content stays relevant, champion adoption, and promote and train on emerging trends in content delivery
  • Help on projects with and/or create end user Knowledge content, training, and video snippets
  • Serve as a team member on projects to help with service onboarding activities as it relates to Knowledge and ITSM application changes.
  • Develop system and process workflows

Ultimately, you will be engaged in a number of initiatives including conversion to a new ITSM platform, exploration into and potentially helping to develop a roadmap for AI and Chat Bots, development of standard templates for key communications, and helping with ITSM administration duties.

You will love it here if…

  • You can successfully juggle multiple tasks at once
  • You pay great attention to details and are a quick learner
  • You are a strong leader with the ability to bring teams together

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

 

 

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The Pay Transparency Policy Statement can be found on this link: 

http://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

The poster and the supplement can be found on this link.

http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.