IT Service Delivery Manager in Lincolnshire, IL at Reynolds Consumer Products

Date Posted: 9/15/2018

Job Snapshot

Job Description

Job Title: IT Service Delivery Manager

City: Lincolnshire / State: Illinois


Job Description

Join Reynolds Leveraged Services… a world of opportunities! At Reynolds Leveraged Services, we are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career and make a positive impact? Then we have an opportunity for you! We are searching for an IT Service Delivery Manager to join our team located at our data center in Lincolnshire, IL.

Your Role:

The IT Service Delivery Manager is a “hands-on” role that focuses on ensuring alignment between Reynolds Leveraged Services’ (RLS) teams, appropriate business IT teams, and other key stakeholders to offer the highest quality service to RLS supported businesses. This role is both strategic and tactical in nature by combining both business relationship and service delivery management key responsibilities.  This role requires the ability to be an advocate for both RLS and the supported businesses. Other responsibilities include (but are not limited to):


  • Building and maintaining relationships and partnerships with business IT Managers and key business stakeholders to ensure continuity and improvement of RLS IT services
  • Assist the Service Owner with the successful transition of services into, and out of, RLS’s managed services
  • Assist Service Owners in ensuring coordination between RLS and business support teams for major incidents are managed in a professional manner with timely and effective communication.
  • Maintain knowledge of projects in flight to ensure there is appropriate coordination and issue resolution between RLS and the businesses to ensure timely and successful completion of projects
  • Work with Service Owners on recommended process and service improvements based on customer feedback. Maintain oversight through completion.
  • Actively participate in the RLS Change Management process and similar processes within the supported businesses
  • Manage customer expectations to ensure great customer service between RLS and the businesses
  • Ensure RLS IT teams are aware of major business changes and new projects to keep the teams informed

This role calls for a person who has a demonstrable service delivery background.  A strong customer focus, negotiation skills, and excellent interpersonal skills are a pre-requisite for this position. To be successful in this role you need strong problem solving skills and you must be business savvy, understanding how decisions and proposed changes or solutions can affect RLS and the business.


Key Accountabilities:

  • Service Delivery Management
  • Change Management
  • Customer liaison and development
  • Transition Management
  • Service improvements and proactive problem management


You will love it here if…

  • You are a people person with a passion for relationships
  • You can successfully juggle multiple tasks at once
  • You pay great attention to details and are a quick learner
  • You are a strong leader with the ability to bring teams together

We need you to have:

  • Bachelors in IT, Business, or Communications
  • At least four years relevant experience in an IT Operational or Service Delivery Management role
  • Service delivery management or service level management experience
  • Negotiating new services with customers and the development of service level agreements
  • Incident & Change Management experience

Icing on the cake:

  • ITIL Foundation Certification +, ITIL Practitioner certification


Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

            Not a good fit but know someone who is? Please refer them!

   Local candidates only, no relocation assistance available

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster:

The Pay Transparency Policy Statement can be found on this link:

The poster and the supplement can be found on this link.

For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email

No recruiter calls or emails please.